Who are we?
We, referred to below as “the COMPANY”, are ITX-Pert LLC and this is our primary website www.itx-pert.com. Our contact information is as follows:
161 Windsor Way, PA 18444
What type of CLIENT data is collected?
The COMPANY collects CLIENT email addresses for purposes of communicating with CLIENTS including work estimates, quotations, plans, statuses, technical information, invoices, and internal Marketing & Sales information related to the COMPANY’s SERVICES (see note below). The COMPANY also collects CLIENT name, telephone number, and address for billing purposes.
The COMPANY DOES NOT collect nor store CLIENT payment information. Instead, payments are processed directly at PayPal© .
The COMPANY makes a good faith effort to protect the security of CLIENT payment information by ensuring transactions processed by these THIRD PARTIES are done using industry standard DATA PROTECTION practices and technology. The COMPANY’s website connects to these THIRD PARTIES via SSL (Secure Socket Layer).
The COMPANY collects standard web log information for each of its web pages, including IP addresses, URL, and time stamps. This information is used for technical troubleshooting and Security Intrusion Protection. The COMPANY collects similar technical information for contacts made via our secure contact forms. This information is used for such activities as technical troubleshooting and Spam Protection.
If the CLIENT has an account and logs in to the COMPANY website, the COMPANY will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when the CLIENT closes their browser.
When the CLIENT logs in, the COMPANY will set up several cookies to save CLIENT login information and CLIENT screen display choices. Login cookies last for two days, and screen options cookies last for a year. If the CLIENT select “Remember Me”, your login will persist for two weeks. If the CLIENT logs out of their account, the login cookies will be removed.
The COMPANY does collect anonymous analytics data to analyze website usage patterns. This data includes pages visited, frequency of visits and time spent on each page. This information is also used to detect and prevent any malicious web site activity.
Marketing and email campaigns
The COMPANY may, on a periodic basis, send email newsletters or other marketing & sales based email to CLIENTS whom have provided their express CONSENT for the COMPANY to do so. This CONSENT is provided by subscribing to a COMPANY mailing list. CLIENTS may, at any time, have their contact information removed from these lists, and discontinue receipt of these mailings, by clicking the UNSUBSCRIBE link contained in all these materials.
Does the company share CLIENT data?
The COMPANY retains anonymous technical information indefinitely.
The COMPANY retains personal information that the CLIENT provides for their respective user profile as long as the CLIENT has an active account. As noted – the COMPANY does not maintain payment information. All CLIENTS can see, edit, or delete their user profile information at any time (except they cannot change their username). Website administrators can also see and edit that information.
The COMPANY also retains financial transaction information, such as invoices paid, cost and quantity (but not Payment information) indefinitely.
How does COMPANY protect CLIENT data?
The COMPANY takes a number of measures to protect CLIENT data. This includes restricted administrative website access, encrypted CLIENT passwords for CLIENT accounts, limited incorrect login attempts for CLIENT accounts, reCAPTCHA robot access prevention methodologies for creation of new CLIENT accounts and for contact forms, SSL (Secure Socket Level) protected access, proactive web site security monitoring, periodic website security scanning and frequent secure data backups.
Any privacy-related inquiries may be forwarded to the COMPANY using the contact information provided above.